1. FAQ


Tracking Goals

The Data Tracking function allows you to track a student’s progress toward achieving both academic and functional goals.  This chapter takes you through the process of tracking functional goals, which you can begin by selection Functional from the Home screen.

Next, select the student you will work with in this session, make sure the goals you want to track are checked (and the ones you don’t are unchecked), and tap the TRACK button.

The student can begin the lesson once tracking has begun, while you observe and log the results. The following example includes (from top to bottom) panels to track frequency, duration, and correct/incorrect functional goals.

Once you’ve finished recording your results, you can either tap the STOP button to finish tracking and upload the data to your teacher dashboard, or you can tap the  button to reset all the counters and purge the results you’ve already tracked.

Note: You can choose to stop tracking an individual goal at any time without interrupting the tracking of other goals by clicking on the three vertical dots in the upper right corner of a goal and selecting Finish Tracking This.

Why do I keep getting an error when I try to upload media?

If you keep getting error messages when trying to upload a video, audio, or image file to your My Media folder in ONEder, the two most likely reasons are:

  1. The file you’re trying to upload is too large.

    ONEder limits the size of media files you can upload to your media library as follows: 500 MB for a single video, 100 MB for a single audio, and 5 MB for a single image.  If the file you’re trying to upload exceeds these limits, try breaking it down into smaller audios/videos, or use a smaller resolution for an image.

  2. You’ve hit your storage limit in My Media.

    Each ONEder user has a limit of 1 GB of storage in their My Media folder, and you won’t be able to add more files beyond that limit once it’s been reached.  For this reason, you should only place reusable media (that you will use in multiple lessons) in My Media.  You should delete any media that is lesson-specific, and instead place it in Lesson Media where it won’t count toward your My Media storage limit.

Why can’t I click on the Save button?

If you’ve made changes in the ONEder Editor or ONEder Admin Portal and the Save button appears faded and unclickable, the most likely reason is that there’s a required field somewhere on the page that you didn’t fill out.  Scan the entire page, and make sure that you’ve filled out any fields that have a star next to them.

If you’ve done that and still can’t click on the Save button, then look and see if your cursor is still in any of the fields that you have already filled out.  If it is, try “clicking out” of the field by clicking on some blank space on the page, and many times this will light up the Save button and allow you to confirm your changes.

New lessons or updates to existing lessons aren’t appearing in the ONEder Player, how can I sync the changes?

There are several possible culprits if you’ve made changes in the ONEder Editor that haven’t yet been reflected in the ONEder Player:

  1. Make sure you’ve assigned the lesson to the appropriate students.

    You can check this by opening a lesson and clicking on the Students tab.  If any students who should be able to see this lesson are missing, click on the + button in the lower right corner of the screen, then select Add Students or Add Classes, and make sure all of the applicable students or classes are checked, then click OK.

  2. Make sure the new or updated lessons have been published to the assigned students.

    Even after you’re made changes and saved them, the updated lesson needs to be published again before the changes will appear in the ONEder Player.  Open a lesson you’ve created or made changes to, and click the Publish button in the upper right corner of the screen.

  3. Make sure the device running the ONEder Player has a working internet connection.

    If the device you’ve installed the ONEder Player on is in an area with poor WiFi coverage, or has no internet connection at all, it won’t be able to download new or updated lessons.  The process for connecting to a WiFi network differs on each device, but if you’re unable to browse to any websites on the device running the ONEder Player, that probably means you don’t have a good internet connection.

    Sometimes this can be fixed by simply rebooting the device, but more frequently you’ll need to move to an area with better WiFi coverage or connect to a different WiFi network entirely.

  4. Update the ONEder Player app.

    Sometimes, usually due to internet connectivity issues, the ONEder Player doesn’t automatically download updates when you first log in like it’s supposed to.  In such a case, you can manually update the ONEder Player by selecting the update button to the left of the clock in the upper right corner of the screen.  The button may not be visible if the Player hasn’t “seen” that there are updates available, but you can click on it regardless.  If you click on the update button and you have a good internet connection, it will download any new updates waiting for it on the ONEder server.

  5. Make sure you have enough free space on your device.

    The ONEder Player needs somewhere to store the lessons it downloads, and if it doesn’t have enough space to do that, it can’t download new or updated lessons.  We recommend having at least 200 MB of free space on your device where you can store ONEder lessons and other data, so if you have less than that, free up some space on your device’s storage and try again.

  6. Reinstall the ONEder Player app.

    If you’ve tried all of the previous steps and the updates still aren’t appearing, you may need to completely remove and reinstall the ONEder Player.  Make sure you remove the app first, because this will also clear out any corrupted data that may have been preventing you from downloading updates.  This way you have a clean slate for the app to work with when you reinstall it.

  7. Call ONEder Customer Support.

    If you’ve gone through all of the above steps and still aren’t able to get updates to appear in the ONEder Player, call ONEder Customer Support at 646-278-9959 x3 so we can identify and fix the core issue causing the problem.

I’m missing some of the students I work with in my ONEder account, how do I add them?

If you are an individual who is using the Teacher Edition of ONEder, you can add up to 10 students by going to the Students tab and click on the “+ New” button.

If you are using ONEder as part of a District account, your district or school admin will need to assign you the students. If you don’t have an admin account, reach out to your district or school admin, and let them know you need to have these students assigned to you.

If you do have an admin account, the steps to assigning teachers to students are as follows:

Log into app.oneder.com with your admin account credentials, browse to the Schools page, and select the school containing the student accounts in question.

  1. Click on Students, then click on a student who needs additional staff members assigned to them.
  2. Just below the NameEmail, and Username fields is a drop-down menu you can use to select the student’s Primary Teacher.
  3. Once you’ve selected a Primary Teacher, you can then click in the Team Members field to add any additional staff who will be working with the student.

    Once you’ve added all the necessary team members, click Save in the upper right corner of the screen.

How do I set or reset my ONEder password?

If you ever forget your password, didn’t create one when your ONEder account was created, or even if you just need to change it for any other reason, the process to do so is very simple:

1) Open your browser and go to app.oneder.com.

2) Under the Log In button you will see a statement saying “Forgot your username or password?” Click on the word “password.”

3) A window with a text box will appear. Enter your ONEder username, or the email address associated with your ONEder account, and click Send.

4) A new window will appear telling you that a password reset email has been sent to the email address associated with your ONEder account.

For security reasons, the link inside this email is only valid for 24 hours, but you can always start this process over if you haven’t had a chance to set your new password within that time frame.

If the password reset email hasn’t arrived in your inbox within 15 minutes, please call ONEder Customer Support at 646-278-9959 x3 and verify that the username and email address associated with your account are correct.